General Troubleshooting (Android)

This article outlines general troubleshooting steps you can try if you are experiencing issues with the Agents of Discovery app on your Android device. The below troubleshooting methods include solutions for general issues that can prevent the app from working properly. Instructions in this document are based off of Android 8.1.

Close any apps running in the background

To ensure the Agents of Discovery app runs at peak performance, it is recommended to close any other apps that are running in the background of your device. To close any apps running in the background, follow these steps:

1. Open the App Switcher by selecting the square icon at the bottom of your screen.
2. Swipe right or left on each app that is not actively needed.

Make sure your Agents of Discovery app is up to date

To eliminate any bugs or issues contained in older versions of the app, make sure you have the latest version of the Agents of Discovery app installed on your device. You can do this by following these steps:

1. Open the Play Store app.
2. Search for "Agents of Discovery" in the search bar.
3. If you see an update available for the Agents of Discovery app, select "Update".

Make sure Location Services are enabled

Location Services are required when playing GPS or Mixed Missions. You can turn location services on by following these steps:

1. Open the Settings app.
2. Select the Security & Location category.
3. Select the Location setting under the privacy section.
4. Make sure Location is enabled and the mode is set the high accuracy.
5. Select the App-Level Permissions setting.
6. Make sure Location Permissions for Agents of Discovery are enabled.

Make sure you have an internet connection for downloading Missions

While Agents of Discovery Missions can be played completely offline, you still need internet access to download a Mission before going offline. Missions can be downloaded over a cellular data connection or through WiFi. To ensure you are connected to the internet, follow these steps:

For WiFi connections

1. Open the Settings app.
2. Select the Network & Internet category.
3. Make sure WiFi is enabled and the status of your connection is "Connected".

For cellular data connections

1. Open the Settings app.
2. Select the Network & Internet category.
3. Select the Mobile Network setting.
4. Make sure mobile data is enabled.

Note: Cellular data connections are purchased and provided by your carrier.

Uninstall and Reinstall the Agents of Discovery app

In some cases, issues within the app may require the Agents of Discovery app to be reinstalled from the Play Store. In order to uninstall and reinstall the Agents of Discovery app, follow these steps:

1. Find the Agents of Discovery app icon on your device home screen.
2. Touch and hold on top of the icon.
3. Drag the app icon onto the uninstall text at the top of your screen.
4. Select "OK" to confirm.
5. Open the Play Store app.
6. Search for "Agents of Discovery" in the search bar.
7. Choose the Agents of Discovery from the list of search results.
8. Select "Install".